Your Questions, Answered
Everything you need to know before moving day—all in one place.
FAQs
General Questions
Are you licensed and insured?
Yes. You can have peace of mind knowing your move is handled by experienced professionals who treat your belongings with care from start to finish.
Is MyGuy registered with the FMCSA?
Yes. For interstate moves, professional moving companies are required to register with the Federal Motor Carrier Safety Administration (FMCSA). If your move requires FMCSA registration, we’re happy to provide our registration information and answer any questions.
What's the difference between local and interstate moving?
A local move typically stays within the same area or state, while an interstate move crosses state lines. Interstate moves may involve different regulations and planning, but our team will guide you through the process.
How far in advance should I book my move?
The earlier, the better—especially during weekends, holidays, and the busy moving season. If you’re working with a tight timeline, give us a call, and we’ll do everything we can to fit you into our schedule.
What should I do before moving day?
Start by organizing your belongings, setting aside important documents and valuables, and letting us know about any large or specialty items. We’ll help you understand what to expect before moving day arrives.
About MyGuy
What makes MyGuy different from other moving companies?
We believe moving should feel organized, not overwhelming. From your first quote to the last box, our team focuses on honest communication, dependable service, and treating your belongings with the care they deserve.
Is MyGuy a local moving company?
Yes! We’re proud to call Columbus home and serve homeowners and businesses throughout Central Ohio. Being local means we understand the communities we serve and work hard to earn the trust of our neighbors every day.
Why do customers choose MyGuy?
Our customers know they can count on us to show up on time, communicate clearly, and handle every move with care. That’s why so many of our customers come back to us or recommend MyGuy to their friends and family.
What areas do you serve?
We proudly serve Columbus and surrounding Central Ohio communities with dependable local and long-distance moving services. If you’re unsure whether we service your area, just ask—we’re happy to help.
About Moving
How long does a move usually take?
Every move is different. The timeline depends on factors like the size of your move, distance, accessibility, and any additional services requested. We’ll provide a better estimate once we learn more about your move.
Can you move large or fragile items?
Absolutely. We regularly help customers move large furniture, antiques, artwork, and other specialty items. Let us know about these items ahead of time so we can plan accordingly.
What items can't movers transport?
For safety reasons, certain hazardous materials, flammable items, and other restricted belongings can’t be transported. We’ll let you know if anything requires special arrangements before moving day.
What happens if my moving date changes?
We understand that plans can change. Let us know as soon as possible, and we’ll work with you to reschedule your move based on availability.
How do I file a claim for lost or damaged items?
While we take every precaution to protect your belongings, we understand that unexpected situations can happen. If you need to file a claim, simply contact our team and we’ll explain what’s needed, answer your questions, and work with you to resolve the claim as quickly as possible.
About Services
What types of moves do you handle?
From apartments and family homes to offices and commercial spaces, we handle moves of all sizes. Whether you’re moving across town or across state lines, we’re here to help make the process simple and stress-free.
Do you offer packing services?
Yes! Whether you need help packing a few fragile items or your entire home, we’re here to help. We use quality packing materials and proven techniques to help protect your belongings every step of the way.
Do you offer storage?
Yes. Whether you need a little extra time before moving in or a place to keep your belongings during your move, we offer flexible storage solutions to fit your needs.
Do you provide packing supplies?
Yes. We can provide boxes, packing materials, and other moving supplies to help make preparing for your move easier.
Do you offer office relocation services?
Yes. We help businesses relocate with minimal disruption by planning each move carefully and working efficiently to get you back up and running.
Pricing & Estimates
Can I get a free estimate?
Absolutely! Request a quote online or give us a call, and we’ll put together a personalized estimate based on your move. It’s fast, straightforward, and there’s no obligation.
How much does a move cost?
Every move is different, so pricing depends on things like the size of your move, the distance, and any services you need. We’ll provide a clear, upfront estimate so you know what to expect before moving day.
What's included in my estimate?
Your estimate is based on the information you provide, such as your moving locations, home size, moving date, and any additional services like packing or storage. We’ll explain exactly what’s included before your move is scheduled.
What is a binding estimate?
A binding estimate provides a fixed price based on the services included in your agreement. It’s one of the estimate options available for interstate moves and can help you better understand your expected moving costs.
What is valuation coverage?
Valuation coverage isn’t the same as insurance, but it does outline the mover’s level of responsibility for your belongings while they’re in transit. Understanding your options before moving day is always worthwhile.
What can change the final cost of my move?
Changes like adding more items, changing your moving date, requesting additional services, or modifying pickup or delivery locations can affect your final price. If anything changes, we’ll explain how it impacts your estimate before moving day.
Are there any hidden fees?
No. We believe in honest, transparent pricing. We’ll walk you through your estimate so you understand exactly what’s included before your move begins.
What payment methods do you accept?
We accept several convenient payment methods, including major credit cards, debit cards, and cash. If you’re planning a long-distance move, our team will review your payment options and timing with you before moving day.
What if I have a question about my final bill?
We believe in honest, transparent pricing. If you have any questions about your final bill, just let us know. We’ll review everything with you, explain any charges, and make sure you have a clear understanding of your invoice.
Preparing for Moving Day
What should I do before moving day?
Start by packing early, labeling your boxes, and setting aside anything you’ll need right away in your new home. A little preparation goes a long way toward making moving day less stressful.
How early should I start packing?
Most people should begin packing several weeks before moving day. Start with items you don’t use every day and save everyday essentials for last. Packing a little at a time can make the process much more manageable.
How should I pack fragile items?
Wrap fragile items individually using quality packing materials and fill any empty space inside the box to help prevent shifting during transport. Be sure to label the box as “Fragile” so it can be handled with extra care.
Should I label my moving boxes?
Yes! Labeling each box with its contents and the room it belongs in makes unpacking much easier and helps movers place everything where it belongs.
What should I keep with me instead of packing?
Keep important documents, medications, valuables, chargers, keys, and a change of clothes with you instead of packing them on the moving truck. Having these essentials nearby can make your first day in your new home much easier.
Can I pack food and liquids?
Yes—for most local moves. For long-distance moves, some food and liquids may be restricted. If you’re not sure about a specific item, just ask and we’ll point you in the right direction.
How can I make moving day less stressful?
The best way is to plan ahead. Finish packing before moving day, keep walkways clear, and make sure your movers have easy access to your home. The more prepared you are, the smoother the day will go.
Should I empty dresser drawers before moving?
Lightweight clothing can often stay in dresser drawers, but heavier items should be removed to make furniture easier and safer to move. If you’re unsure, just ask—we’re happy to recommend the best approach.
Do I need to disconnect appliances before moving?
Yes. Refrigerators, washers, dryers, and other appliances should be disconnected and prepared before moving day unless other arrangements have been made. This helps keep everything on schedule.
What happens on moving day?
Our crew will arrive, review the moving plan with you, and carefully load your belongings onto the truck. Once everything arrives at your new location, we’ll unload your items and place them where you need them, making the process as simple as possible.
Do I need to be home on moving day?
Yes. We recommend that someone be available during pickup and delivery to answer questions, confirm details, and make sure everything is placed where you’d like it in your new home.
Still Have Questions?
Our team is happy to help. Reach out anytime for answers, a free quote, or guidance on planning your move.